Client Cancellation by Employees Policy

Next Challenge aims to offer family centred and continuity of services at all times.  At the same time the company needs to minimise lost earnings due to therapist cancellations.  Therefore families are alerted to the fact that Next Challenge has other therapists in the same discipline (or in different disciplines when the client receives multiple services), who are available to provide cover for the primary therapist.  In the event of services needing to be cancelled by an Next Challenge employee – the family is given the option of rescheduling the appointment within the same week or for a second therapist to see them at the scheduled appointment time.  

Where Next Challenge has been contracted by an external party to deliver services to clients – every effort will be made to ensure services are delivered within the week and that planned gaps in service by one therapist are covered by the alternate therapist at all times (i.e annual leave, planned sick leave etc).

Date of Policy: April 2004
Date review completed: May 2016 
Due for review: July 2019