Client Rights Policy
Your rights
As a Next Challenge client, your family and your community have the right to:
Sending a suggestion, compliment or complaint
Next Challenge welcomes all feedback about our service. Please refer to our 'Service Complaints and Feedback Policy' for information on how to provide feedback or a complaint.
Receive support from other agencies
Department of Commerce’s Consumer Protection - offers resources to assist consumers to understand their rights when they buy a service or enter into a contract.
Australian Human Rights Commission - provides information on areas such as disability rights, age and race discrimination, human rights, and Aboriginal and Torres Strait Islanders social justice matters.
Department of Communities: Disability Services - provide feedback on the services you receive from Next Challenge or receive support with accessing advocacy services.
National Disability Insurance Scheme - provides further information for families accessing the NDIS.
Health and Disability Services Complaints Office - works to improve the delivery of health and disability services in Western Australia. Families, friends, carers, advocates and other community partners may contact to register complaints or to receive service advice.
Date written: July 2019
Date reviewed: February 2021
Due for Review: February 2023
As a Next Challenge client, your family and your community have the right to:
- Make your own choices about the services you receive from us and change those arrangements as your goals change.
- Access safe, quality services delivered by registered, trained and compassionate staff.
- Receive services that acknowledge and build on your family's strengths and goals and embrace you, your family, your culture and your diversity.
- Cease services from Next Challenge at any time and receive support from us to transition to a new service provider.
- Be protected from discrimination, abuse, harm, neglect and violence.
- Advocate for yourself or seek assistance from friends or other advocates to support you during your interactions with our staff.
- Access any information that Next Challenge holds about your child (see 'Client Record Keeping Policy').
- Compliment, comment or make complaints about the services you receive, without fear of adverse consequences.
Sending a suggestion, compliment or complaint
Next Challenge welcomes all feedback about our service. Please refer to our 'Service Complaints and Feedback Policy' for information on how to provide feedback or a complaint.
Receive support from other agencies
Department of Commerce’s Consumer Protection - offers resources to assist consumers to understand their rights when they buy a service or enter into a contract.
Australian Human Rights Commission - provides information on areas such as disability rights, age and race discrimination, human rights, and Aboriginal and Torres Strait Islanders social justice matters.
Department of Communities: Disability Services - provide feedback on the services you receive from Next Challenge or receive support with accessing advocacy services.
National Disability Insurance Scheme - provides further information for families accessing the NDIS.
Health and Disability Services Complaints Office - works to improve the delivery of health and disability services in Western Australia. Families, friends, carers, advocates and other community partners may contact to register complaints or to receive service advice.
Date written: July 2019
Date reviewed: February 2021
Due for Review: February 2023